Returns and Refunds

We hope you are satisfied with your purchase. If you have any questions about your order, please refer to our return and refund policy below.

1. Return Period

You can apply for a return within 30 days of receiving the goods.

After 30 days, we may not be able to provide a refund or exchange.

2. Return Conditions

To qualify for a return, the item must meet the following conditions:

• Unused and undamaged

• In its original condition

• Complete packaging and accessories retained

• Product labels retained

• Valid proof of order provided

For hygiene and safety reasons, some opened or used personal care products may not be eligible for return.

3. Situations Where Returns Are Not Supported

The following situations generally do not qualify for returns:

• Used personal care products

• Opened personal care products

• Products damaged due to human error

• Orders past the return period

If you receive:

• Damaged goods

• Defective goods

• Incorrect goods

• Goods missing accessories

Please contact us within 7 days of receiving the goods and provide:

• Order number

• Description of the problem

• Photos or videos of the product

After review and confirmation, we will arrange for a replacement, exchange, or refund.

4. Refund Policy

After receiving and inspecting the returned goods, we will notify you of the refund review result via email.

Once the review is approved, the refund will be returned to the original payment account.

Estimated refund arrival time: 5-10 business days

5. Return Process

Step 1: Submit an Application

Please contact customer service and provide:

• Order number

• Purchase email

• Reason for return

• Product photos

Step 2: Await Review

Customer service will review your application within 1-3 business days.

After your application is approved, we will send you return instructions and related information.

Step 3: Return the Goods

Please pack the goods properly and send them to the following return address:

Please note:

• Unauthorized returns may not be accepted.

• We recommend using a tracking service.

• Please keep your shipping receipt until the refund is complete.

Step 4: Inspection and Refund

Upon receiving the returned goods, we will conduct a quality inspection.

Goods that meet the return criteria will be refunded within 3-5 business days.

6. Order Cancellation

Once your order is submitted, we will arrange processing as soon as possible.

Orders cannot be cancelled once placed, but you can apply for a return after receiving the goods.

7. Contact Us

If you have any questions about returns, refunds, or exchanges, please feel free to contact our customer service team: brief@mnemoic.com.

We will reply as soon as possible and assist you in resolving your issue.