FAQS

1. What products do you sell?

We specialize in oral care products, providing customers with a variety of personal care solutions, including:

• Electric toothbrushes for adults/children

• Water flossers

• Tartar removers

• Teeth whitening devices

Our products are designed to help users establish more efficient and comfortable oral care habits.

2. Are electric toothbrushes better than regular toothbrushes?

Electric toothbrushes clean teeth through high-frequency vibrations or rotation, helping to remove plaque and food debris more effectively.

Proper use of an electric toothbrush can improve daily cleaning, but good brushing habits are equally important.

3. How often should I replace my electric toothbrush head?

It is generally recommended to replace the brush head every 2-3 months.

Replace the brush head immediately if you notice significant wear, deformation, or damage to the bristles.

4. Who is a water flosser suitable for?

Water flossers are suitable for most people, especially:

• People wearing braces

• People with large gaps between their teeth

• People with sensitive gums

• People with dental bridges or implants

• People who want to improve oral hygiene

Water flossers can be used as an auxiliary cleaning tool after daily brushing.

5. Can a water flosser replace brushing?

No.

Water flossers are mainly used to clean between teeth and along the gum line; they cannot completely replace brushing.

It is recommended to use a water flosser in conjunction with brushing for a more comprehensive oral cleaning effect.

6. Is the tartar remover safe?

Our tartar removers are manufactured according to product design standards.

Please read the instructions carefully and use them according to the operating guidelines.

If you have severe gum disease, oral inflammation, or other oral problems, it is recommended to consult a dental professional first.

7. Will using a tartar remover damage my teeth?

Proper use will not have a significant impact on your teeth.

Please avoid leaving the device in the same position for extended periods and strictly follow the product instructions.

If you experience any discomfort during operation, please stop using it immediately.

8. How long does it take to see results with a teeth whitening device?

Actual results vary depending on individual dental condition, dietary habits, and frequency of use.

Using the product consistently as instructed will usually gradually improve the appearance of your teeth.

Specific results vary from person to person.

9. Is a teeth whitening device suitable for sensitive teeth?

Some users may experience temporary sensitivity.

If you have sensitive teeth, it is recommended to choose the appropriate usage frequency according to the product instructions and consult a dental professional before use.

10. Does the product require charging?

Most electric toothbrushes, tartar removers, and teeth whitening devices are rechargeable.

Please refer to the corresponding product page for specific battery life and charging methods.

11. Is the product waterproof?

Most products are waterproof for everyday use and suitable for normal washing environments.

Please refer to the information on the product page for the specific waterproof rating.

Do not exceed the product's specified usage environment.

12. How long does it take for my order to ship?

Orders are usually processed and shipped within 1-3 business days.

Slight delays may occur during holidays or promotional periods.

13. Do you offer worldwide shipping?

Yes.

We offer free standard shipping to most countries and regions worldwide.

Specific delivery times will vary depending on the receiving country and region.

14. How do I track my order?

After your order is shipped, you will receive a confirmation email containing a tracking number.

You can check the order's shipping status through the tracking information.

15. Can I cancel my order?

Orders cannot be cancelled once placed, but you can apply for a return according to our return policy.

16. How do I apply for a return?

You can contact customer service to submit a return request within the specified period after receiving the goods.

After approval, we will provide detailed return instructions.

Please do not return goods without authorization.

17. What should I do if I receive damaged goods?

If you receive damaged, missing accessories, or incorrect goods, please contact us within 7 days of receiving the goods and provide relevant photos or videos.

We will assist you and provide a solution as soon as possible.

18. How long does it take for a refund to arrive?

After the refund is approved, it usually takes 5-10 business days to complete the refund process.

The exact arrival time depends on the processing speed of the payment institution and bank.

19. Is payment secure?