Delivery Information

Thank you for choosing our products. We are committed to providing safe and efficient delivery services to our global customers and offer free standard shipping worldwide for all orders.

1. Free Standard Shipping

We offer free standard shipping with no minimum order amount.

All orders meeting the shipping conditions are eligible for free standard shipping.

2. Order Processing Time

After order confirmation, we typically process and arrange shipment within 1-3 business days.

Please note:

• Weekends and public holidays are not included in processing time.

• Order processing time may be slightly longer during promotional periods.

• We will notify you promptly via email if stock is replenished.

3. Estimated Delivery Time

Estimated delivery time after shipment: 7-18 business days

Actual delivery time may vary due to customs inspections, local logistics conditions, weather factors, or other force majeure events.

4. Logistics Partners

We will arrange suitable logistics service providers based on different countries and regions, including:

United States Postal Service (USPS) / UPS / FedEx (within the United States)

DHL Express / Aramex (international express)

EMS / ePacket (international standard delivery)

5. Order Tracking

After your order is shipped, you will receive a shipping confirmation email containing the tracking number.

You can check the package status in real time through the tracking link.

Some logistics information may take 2-5 business days to update; please be patient.

6. Customs and Import Taxes

Depending on the laws and regulations of different countries and regions, international orders may incur the following:

• Import duties

• Value Added Tax (VAT)

• Customs clearance fees

• Other local taxes

The recipient will be responsible for any of the above fees.

We recommend that you understand the relevant local import policies before placing an order.

7. Address Information

Please ensure you submit accurate and complete shipping information, including:

• Recipient's Name

• Detailed Address

• Postal Code

• Phone Number

• Email Address

We are not responsible for delivery failures due to incorrect addresses, incomplete information, or inability to contact the recipient.

8. Delivery Delays

The following situations may cause delivery delays:

• Customs Inspection

• Severe Weather

• Peak Holiday Logistics Season

• International Shipping Restrictions

• Natural Disasters

• Logistics Service Provider Delays

For delays caused by the above uncontrollable factors, we will actively assist in the investigation, but cannot guarantee a specific arrival time.

9. Lost or Damaged Packages

If your package is lost, damaged, or missing items during transit, please contact us within 7 days of receiving the package and provide:

• Order Number

• Problem Description

• Photos of the Product and Packaging

We will assist in the investigation and provide a reasonable solution as soon as possible.

10. Contact Us

If you have any questions about order delivery or shipping policies, please feel free to contact our customer service team at brief@mnemoic.com.

We are dedicated to providing you with assistance and will continue to bring you a convenient and secure shopping experience.