Terms of Service
Effective Date: October 23, 2026
Welcome to Mnemoic.com (hereinafter referred to as "this Website" or "we"). This Website primarily offers cigar accessories and related products, including, but not limited to, cigar humidors, cigar cutters, humidification boxes, gift sets, cigar holders, and other related items.
These Terms of Service outline the rights, obligations, and responsibilities applicable to your use of this Website, including browsing products, creating an account, placing orders, and utilizing related services. By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as any other applicable policies published on the Website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with any part of these Terms, please discontinue your access to or use of this Website.
1. Scope of Services and Website Usage
Mnemoic provides users with product displays, purchasing options, order processing, customer support, and other online services related to cigar accessories. We are committed to providing clear product information, a convenient shopping experience, and reliable after-sales support.
We reserve the right to update, adjust, suspend, or terminate any or all features of the Website based on business development, inventory status, technical maintenance requirements, or applicable laws and regulations.
To the extent permitted by applicable law, we may impose reasonable restrictions on product categories, service regions, order quantities, payment methods, and delivery areas. We reserve the right to review transactions and take appropriate action if they appear to violate applicable laws, platform rules, or these Terms of Service.
While we make reasonable efforts to ensure the smooth operation of the Website, we do not guarantee that it will always be uninterrupted, entirely error-free, or free from the impact of network failures, system maintenance, or disruptions caused by third-party services.
2. Age Restrictions and Eligibility to Purchase
Mnemoic permits only individuals aged 21 or older to purchase products from this Website.
To comply with relevant laws and regulations and to maintain a safe and compliant shopping environment, all users must adhere to the following:
• Users must be at least 21 years of age to place an order on this Website. Individuals under the age of 21 are prohibited from purchasing products on this website. Furthermore, it is not permitted to circumvent age restrictions by using another person’s account or providing false identity information.
• By accessing this website, creating an account, or placing an order, you confirm that you are at least 21 years of age and are legally eligible to engage in such transactions.
• We reserve the right, where appropriate, to request proof of age or other reasonable identity verification documentation to confirm a user’s eligibility to make purchases.
• If a user refuses to provide the necessary verification documentation, submits false information, or fails to pass a reasonable age verification process, we reserve the right to decline orders, suspend transactions, or cancel unfulfilled orders, and to handle any associated payments in accordance with applicable law.
• If we discover that an order involves an individual who has not reached the legal minimum age for purchase, or if there is evidence of proxy purchasing or resale to minors—actions that may violate applicable law—we reserve the right to implement necessary restrictive measures.
• Users are prohibited from bypassing age verification procedures through the use of false dates of birth, forged documents, the identity information of others, or any other improper means.
• Users are responsible for verifying the minimum legal age for purchase, import requirements, and any other relevant restrictions applicable to their place of residence or the destination to which products are to be delivered. Where local laws impose stricter age requirements or prohibit such transactions, those local laws shall prevail.
Personal information collected for the purpose of age verification will be handled in accordance with this website’s Privacy Policy and applicable law. Nothing in these terms shall exempt us from our legal obligations regarding the protection of personal information.
3. User Accounts and Account Security
Certain services on this website may require users to create an account or submit necessary personal information. You must ensure that the information provided is true, accurate, complete, and kept up to date.
Users are responsible for safeguarding their account login credentials, passwords, and other security information. You are liable for all activities that occur through your account, except where otherwise provided by applicable law.
If you discover unauthorized access to your account, suspicious orders, or other security issues, please contact us promptly at brief@mnemoic.com.
We reserve the right to impose restrictions on accounts in the following circumstances, where reasonably necessary:
• The provision of false identity, age, or contact information.
• The presence of irregular payments, suspected fraud, or unauthorized transactions.
• Violation of these Terms of Service or other applicable website policies.
• Use of an account for illegal activities or actions that infringe upon the rights and interests of other users.
• Interference with the operation of the website through automated programs, malicious software, or other improper means.
Where required by applicable law, we will provide users with appropriate notice or channels to address such matters.
4. Product Information, Images, and Descriptions
We make reasonable efforts to ensure that the names, materials, specifications, dimensions, colors, features, prices, and other descriptive information for products displayed on the website are accurate and clear.
Due to factors such as lighting during photography, display settings, production batches, and manufacturing processes, there may be minor, reasonable discrepancies between product images and the actual items. Such discrepancies shall not be construed as an absolute guarantee regarding product quality or functionality.
For items such as humidors, cigar cases, cigar cutters, and other accessories, users should carefully review the product descriptions, dimensions, materials, intended use, and usage requirements prior to purchase. If you have any questions, please contact us for clarification before placing an order.
We do not guarantee that all items will always be in stock, nor do we warrant that all product information is entirely free of errors at all times. In the event of obvious pricing errors, inventory discrepancies, or incorrect product information, we reserve the right—to the extent permitted by applicable law—to correct such information and handle pending orders accordingly.
5. Product Pricing, Promotions, and Taxes
Product prices displayed on this website are based on the information provided on the page at the time an order is submitted, subject to exceptions for obvious pricing errors or cases otherwise stipulated by applicable law.
Unless otherwise specified on the product or checkout page, product prices may exclude shipping costs, import duties, local taxes, or other charges that may arise under applicable law.
We may, from time to time, offer discounts, promotional codes, limited-time sales, or other marketing campaigns. Such offers may be subject to specific terms, including validity periods, eligible products, usage limits, or other conditions as stated on the respective promotional pages.
Unauthorized acquisition, reuse, or misuse of promotional benefits—whether through technical means, the use of fraudulent accounts, or other improper methods—is strictly prohibited.
We reserve the right to adjust, suspend, or terminate promotional activities to the extent permitted by law. Transactions already confirmed in accordance with the law, as well as the rights and interests to which consumers are legally entitled, shall not be improperly affected.
6. Order Submission, Review, and Acceptance
After submitting an order, users should carefully verify the product type, quantity, price, delivery address, contact information, and payment details.
The submission of an order does not necessarily constitute our formal acceptance of that order. Orders may be subject to payment confirmation, inventory verification, age verification, address validation, and other necessary risk assessments.
We may decline, suspend, or cancel an order under the following circumstances:
• The product is out of stock or temporarily unavailable.
• There is an obvious error regarding the product price, inventory status, or information displayed on the website.
• Payment fails, payment authorization is declined, or the transaction presents a reasonable security risk.
• The user is under 21 years of age or fails to complete the required age verification.
• The delivery address is located in a region subject to delivery restrictions or import prohibitions.
• The order information is incomplete, inaccurate, or contains clear anomalies.
• The transaction may violate applicable laws, these Terms of Service, or relevant website policies.
If an order has been paid for but cannot be fulfilled, we will process the relevant funds in accordance with applicable laws and our refund policy, and, where reasonable, notify the user.
Order confirmations, payment confirmations, and shipment notifications may be provided via email or through the website. Users should ensure that their contact information is valid and check for such notifications in a timely manner.
7. Payment Methods and Transaction Security
Users must complete transactions using the payment methods provided on the website’s checkout page and comply with the rules established by the respective payment service providers.
You confirm that any payment method you use is either legally owned by you or that you have obtained proper authorization to use it. Unauthorized use of another person’s payment account, bank card, or other payment instrument may result in the rejection or cancellation of your transaction.
To ensure transaction security, we may collaborate with payment processing service providers to conduct necessary payment verification, risk identification, and anti-fraud reviews for your orders.
In the event of a payment failure, an irregular payment status, or a duplicate charge, please contact us at brief@mnemoic.com, providing your order number and details of the situation so that we may verify and address the issue.
We will never ask users to provide full payment passwords or other sensitive payment credentials through unofficial channels. Please exercise caution regarding payment notifications from unknown sources or suspicious links.
8. Shipping, Delivery, and Receipt Responsibilities
We will arrange for the shipment of products in accordance with our published shipping policy and the details provided in your order. Specific shipping methods, estimated processing times, shipping costs, and available delivery regions are as indicated on the product and checkout pages.
Delivery times may be affected by factors such as inventory status, carrier logistics, customs inspections, weather conditions, holidays, public events, or other circumstances beyond our control. Unless otherwise required by applicable law, estimated delivery times do not constitute an absolute guarantee of delivery.
Users are responsible for providing an accurate and complete delivery address, recipient name, and contact information. If a delivery fails due to incorrect information provided by the user, failure to collect the package in a timely manner, or other reasons attributable to the user, we will assist in resolving the matter based on the specific circumstances and applicable law.
Upon receipt of your order, we recommend that you promptly inspect the outer packaging, quantity, and physical condition of the items. If you discover any damage incurred during transit, incorrect items, or other issues, please contact us via email as soon as possible, including your order number, a description of the issue, and relevant photographs.
For international orders, users are responsible for familiarizing themselves with the laws and regulations of the destination country or region regarding the import of goods, customs declarations, taxes, duties, and related requirements. We do not request or encourage users to engage in any import or purchasing activities that violate local laws. The transfer of risk during the transport of goods, the determination of delivery, and related liabilities shall be governed by applicable law and the shipping policy published on this website.
9. Returns, Exchanges, and Refunds
Requests for returns, exchanges, or refunds must comply with the "Return and Refund Policy" published on this website and are subject to applicable consumer protection laws.
If the items you receive have quality issues, are damaged during transit, are sent incorrectly, are missing from your shipment, or otherwise qualify for a return or exchange, please email brief@mnemoic.com promptly and provide the following information:
• Order number and date of purchase.
• Name of the item(s) and a description of the issue.
• Relevant photographs of the item(s) or the packaging.
• Any other information that may help verify the issue.
Upon receiving your request, we will verify the details and provide an appropriate resolution based on the specific circumstances, our website policies, and applicable law.
If a return is required, please follow the instructions provided by our customer service team. Returning items without prior confirmation may result in processing delays.
We may be unable to provide return or exchange services for items damaged due to improper use, accidental damage, unauthorized modifications, or other circumstances that do not meet our return/exchange criteria, except where otherwise required by applicable law.
These terms do not limit any statutory rights—such as the right to return, receive a refund, or benefit from quality guarantees—that consumers are entitled to by law and which cannot be waived. Specific conditions, application deadlines, and processing procedures are governed by the separately published Return and Refund Policy.
10. Product Use, Safety, and Maintenance
Users are expected to use, clean, store, and maintain purchased products in accordance with the provided product instructions and applicable safety requirements.
Cigar accessories may contain metal blades, precision components, humidification materials, or other parts that require careful handling. Users should operate these items appropriately for their intended purpose and keep potentially hazardous objects out of the reach of children.
For products featuring blades or other sharp components, users must avoid improper disassembly, unauthorized modifications, or any actions that could lead to personal injury. For products involving batteries, electronic devices, or humidification systems, please adhere to the specific product instructions and safety warnings provided. Except as otherwise provided by law, we shall not be held liable—beyond the scope of statutory requirements—for any damages resulting from failure to follow product instructions, unauthorized modifications, improper storage, or other forms of misuse.
Product information provided on this website is intended solely to assist users in understanding the products; it shall not be construed as a guarantee regarding all potential usage environments, outcomes, or specific applications.
11. User Conduct and Prohibited Activities
When using this website, users must comply with applicable laws, regulations, and these Terms of Service. Users are strictly prohibited from engaging in the following:
• Providing false information regarding age, identity, shipping address, or payment details.
• Engaging in fraud, illegal transactions, or other unlawful activities via this website.
• Attempting to circumvent age verification, payment screening, or website security measures.
• Interfering with the normal operation of the website through the use of malicious software, automated scripts, or other means.
• Accessing the website’s backend, servers, databases, or other restricted systems without authorization.
• Infringing upon the intellectual property rights, privacy rights, or other legal interests of Mnemoic, other users, or third parties.
• Abusing transaction or after-sales mechanisms through fraudulent orders, malicious chargebacks, or other improper means.
• Utilizing this website for resale, distribution, or other commercial activities that violate applicable laws.
• Assisting, in any capacity, individuals who have not reached the legal age for purchasing age-restricted products.
• Engaging in any conduct that may compromise the security of the website, its business reputation, or the user experience of others.
In the event of any violation of the above, we reserve the right—depending on the severity of the situation—to issue warnings, impose account restrictions, cancel orders, suspend services, or take other measures permitted by law. Where necessary, we may provide relevant information to the appropriate authorities in accordance with the law.
12. Intellectual Property and Website Content
All text, product descriptions, images, graphics, page designs, trademarks, logos, brand elements, and other content on this website are the property of Mnemoic or their respective rights holders, protected by law.
Unless expressly permitted by law or authorized through prior written consent from the respective rights holders, users may not copy, modify, reproduce, publish, sell, distribute, or otherwise use such content for commercial purposes. Users may not use Mnemoic name, logo, or other brand elements without authorization in a manner that could lead others to mistakenly believe that the relevant products, services, or content are provided or endorsed by us.
If you believe that any content on this website infringes upon your legal rights, please contact us at brief@mnemoic.com. Please provide the specific location of the content in question, proof of your rights, and the necessary contact information so that we may conduct an investigation.
13. Third-Party Websites and Services
This website may contain links to third-party payment services, logistics services, social media platforms, or other external websites. These third-party services may be subject to their own separate terms of use, privacy policies, and operational rules.
When using third-party services, users are responsible for reading and complying with the applicable terms.
Regarding content on websites controlled by independent third parties—as well as service interruptions, security measures, or privacy practices—we shall bear responsibility only to the extent permitted by applicable law; however, this does not exclude or limit any liabilities that we are legally required to assume.
The provision of third-party links does not necessarily imply that Mnemoic endorses or guarantees all products, services, or content offered by such third parties.
14. Restricted Countries/Regions
Due to international regulations and compliance requirements, we do not accept orders or process payments from the following countries/regions: Afghanistan, Belarus, Burundi, Cuba, North Korea, the Democratic Republic of the Congo, Iran, Iraq, Libya, Myanmar, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, and Yemen. Any orders originating from these countries/regions will be automatically cancelled, and any payments made will be refunded in accordance with our refund policy.
15. Privacy and Protection of Personal Information
We prioritize the protection of our users' personal information and transaction data.
When you visit our website, create an account, place an order, complete age verification, or contact customer service, we may process relevant information as required for the provision of our services and in compliance with applicable laws.
The purposes for which personal information is collected, how it is used, retention periods, circumstances under which it may be shared, user rights, and relevant security measures are governed by the "Privacy Policy" published on this website.
We take reasonable measures to protect personal information in accordance with applicable laws. When it is necessary to share information with payment processors, logistics providers, or other service providers, such sharing will be conducted in compliance with applicable laws and our Privacy Policy.
Users should avoid sending sensitive personal information or complete payment credentials via standard email.
16. Disclaimer and Limitation of Liability
While we make reasonable efforts to ensure the accuracy of the information on our website and the stability of our services, we do not guarantee that the website will operate without interruption, be entirely free of errors, or remain unaffected by cyberattacks, third-party service failures, or other technical issues.
To the extent permitted by applicable law, we shall only be held liable—within the limits prescribed by law—for losses arising from force majeure, third-party service interruptions, logistics delays, the provision of incorrect information by users, or other causes beyond our reasonable control.
Liability arising from a user’s breach of these terms, violation of applicable laws, or improper use of our products shall be determined based on the specific circumstances and applicable legal requirements.
Nothing in these terms shall exclude, limit, or modify any liabilities, statutory consumer rights, or other mandatory legal protections that cannot be excluded, limited, or modified under applicable law.
17. Liability for Damages
To the extent permitted by applicable law, if a user’s breach of these Terms of Service, infringement of a third party’s legal rights, or engagement in unlawful activity results in claims, reasonable losses, or related expenses incurred by Mnemoic from third parties, we reserve the right to seek appropriate legal remedies.
These Terms do not require users to assume liability that cannot be legally transferred under applicable law, nor do they prejudice any party’s right to assert legal defenses, seek remedies, or exercise other rights provided by law.
18. Force Majeure
In the event that we are unable to fulfill, or are delayed in fulfilling, our service obligations due to circumstances beyond our reasonable control, we will address the situation—to the extent permitted by applicable law—based on the nature of the event and its actual impact.
Such events may include natural disasters, fires, war, public health emergencies, government-imposed restrictions, transportation disruptions, failures in logistics networks, interruptions to telecommunications or internet services, and other circumstances that could not have been reasonably foreseen or controlled.
Where feasible, we will make reasonable efforts to mitigate such impacts and provide affected users with necessary information regarding the processing of their orders.
This Force Majeure clause shall not be construed as exempting us from refund obligations or other statutory duties that cannot be waived under the law.
19. Amendments to and Termination of Terms of Service
We may amend these Terms of Service due to business adjustments, technical updates, risk management requirements, or changes in laws and regulations.
Amended terms will be posted on this page, with the date of the update or the effective date indicated as appropriate. If applicable law requires prior notice or user consent, we will comply with such requirements.
To the extent permitted by law, we reserve the right to suspend or terminate the provision of some or all services to users who violate these Terms.
Any amendments to these Terms or the termination of services shall not affect legal rights and obligations that have already accrued, nor shall they affect post-sale liabilities as stipulated by applicable law.
20. Governing Law and Dispute Resolution
These Terms of Service shall be interpreted and governed in accordance with the laws of Hong Kong.
Should a dispute arise between a user and Mnemoic regarding orders, products, payments, or website services, both parties shall first attempt to resolve the matter through amicable communication.
If the dispute cannot be resolved through negotiation, either party may seek relief through a court of competent jurisdiction or other lawful dispute resolution mechanisms, in accordance with the laws of Hong Kong. Nothing in these Terms shall be construed as limiting any rights to legal action, mandatory protections, or other non-waivable statutory rights that consumers may have under applicable law.
21. Severability and Entire Agreement
If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, such provision shall be limited or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect to the extent permitted by applicable law.
These Terms of Service, together with other applicable policies published on this website, constitute the entire agreement regarding the use of the website and related services. In the event of any conflict between different policies, the matter shall be interpreted based on the scope of the relevant provisions, specific terms agreed upon, and applicable law.
Our failure to exercise a right immediately does not constitute a waiver of that right, unless otherwise provided by applicable law.
22. Contact Us
If you have any questions regarding these Terms of Service, product information, order processing, age verification, payments, shipping, or after-sales service, please feel free to contact us via the following channels:
Email: brief@mnemoic.com
Name:HK YOLINK CROSS-BORDER LIMITED
Address:RM 517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG HONG KONG
When contacting us, please provide your order number, a description of the issue, and any relevant supporting information so that we may accurately verify and address your request.